Refunds & Returns Policy

We offer a 30 day money back guarantee on returns. 30 days from the day it is received.
Our customer satisfaction is the most important to us and will solve any issue that a customer might have.
We must be notified of any damaged product you receive within 5 days of delivery or we consider the item delivered in New Collectible Condition.
Refunds will be processed within 24 to 48 hours after receiving your return.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for a return.
Customer pays all return shipping cost when items are being returned for customer reasons.
If the return was due to an error of ours we will accept responsibility for all shipping costs related to the return. When shipping back the item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may instruct how to return.
If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don’t want it), the customer accepts full responsibility for all shipping costs.
Package returned to us marked “Refused”, “Undeliverable”, or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, Empiretoyz.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
For assistance, please contact Customer Service.

Preparing Your Return

Include the original invoice if any.
Please don’t forget to include your order number with any return!
We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can’t otherwise guarantee that we will receive your returned item.

Please Ship Returns To

Empiretoyz
225 Pebblecreek Drive
Shepherdsville, Ky. 40165

If your purchase arrived damaged, please contact us within 5 days from receipt so we can initiate a parcel damage claim. To expedite your claim, please email empiretoyz.com with photographs of the package and damaged contents.

Refunds are usually issued within 2 business days of us receiving the product back.

Cancellations

Orders may be canceled as long as they have not been shipped. Once the item is shipped, a return must be processed.

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Refunds & Returns Policy

Preparing Your Return

Please Ship Returns To

Cancellations